Frequently Asked Questions
Everything you need to know about your SHRINE beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
Are SHRINE products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free. The majority of our range is also vegan-friendly; please check the specific product description for the 'Vegan' certification badge.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our support team.
Do you offer professional discounts for makeup artists?
Yes, we offer a SHRINE PRO program for certified industry professionals. You can apply via our 'Pro Portal' link in the footer to receive exclusive discounts.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.